IMPORTANT: Please keep all original packing material and documentation in the event that your merchandise needs to be serviced or returned.
Before returning any product, you must obtain a Return Authorization (RA) number. Return merchandise can not be accepted without an RA number. Please have the following information ready when calling for an RA number: customer name, purchase order number, item name and number and the nature of the problem.
All defective products (except wheelchairs, scooters, and patient lifts) will be accepted by Home Care Essentials for credit, exchange, or repair at Home Care Essentials' discretion within 30 days from the date of purchase. All defective wheelchairs, scooters, and patient lifts will be accepted by Home Care Essentials for repair or replacement only at Home Care Essentials' discretion within 30 days from the date of purchase. After 30 days, the manufacturer's warranty applies.
Some non-defective products may be returned for credit or exchange. Those returns authorized by Home Care Essentials are subject to a restocking fee of up to 25%, and must be completed within 30 days of the date of purchase. Due to manufacturers' return policies, titanium wheelchairs, custom wheelchairs, and other custom equipment may be returned to Home Care Essentials for repairs only - no refunds or exchanges can be made. Due to governmental health standards, certain bath safety items can not be returned or exchanged under any circumstances.
All return merchandise must be returned within 30 days from the date of purchase, complete and in resaleable condition, and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
Home Care Essentials reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.
Your security is very important to us. HomeCareEssentials.com uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. HomeCareEssentials.com does not allow any transactions that do not occur on a secure connection.
Free Shipping. All online orders of merchandise totaling $100 or more with single delivery destinations in the continental United States qualify for FREE UPS Ground shipping.
SHIPPING CALCULATOR
Shipping Method
Shipping Cost
Ground
$7.50 for orders up to $24.99
$8.50 for orders from $25 to $49.99
$9.50 for orders from $50 to $74.99
$10.50 for orders from $75 to $99.99
FREE for orders of $100 or more
Second Day Air
$19.95
Next Day Air
$39.95
*Additional shipping charges apply for Alaska, Hawaii and US Territories. We do not ship outside of the United States
Order Deadlines. Typically, orders placed by noon in your time zone, Mon-Fri (excluding holidays), will process and ship on that same day. Orders placed after noon in your time zone will typically process and ship on the next business day.
Delivery Time. UPS Ground delivery may take up to five (5) business days but typically occurs within three (3) business days or less, depending upon your location. Items that are oversized or overweight will be shipped via commercial freight only, which may take up to an additional ten (10) business days. Guaranteed 2nd Day Air delivery takes one to two (1-2) business days. Guaranteed Next Day Air delivery takes one (1) business day. Business days are Monday through Friday, excluding holidays.
Special Circumstances. Most orders are shipped direct from the factory. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, or US territories. At this time, international delivery is not offered.
Sales tax must be added to orders shipped to destinations within the state of Utah only. We are not required to collect sales tax on shipments outside of Utah.
We would be pleased to accept your money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (Utah only) by entering your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us (toll free) at 1-877-317-9277 (9am-5pm MST, Mon-Fri) to obtain a grand total for your money order.
Please make your money order payable to Product Station, Inc. (our parent company), including your full name, shipping address, and telephone number and send to:
HomeCareEssentials.com
A Division of Product Station, Inc.
PO Box 900163
Sandy, UT 84090-0163
Home Care Essentials hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. This disclaimer by Home Care Essentials in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Home Care Essentials until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
For all prices and products, Home Care Essentials reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Home Care Essentials is not responsible for manufacturer price changes, which may occur at any time without notice. Footrests or legrests are not included with wheelchairs unless specified.
